Refunds and 14-day money back guarantee
If you're not happy with this service, you can request a full refund within 14 days of payment.
The following points describe the conditions of the refund:
- Your request needs to be received within 14 days of your payment. The 14th day is 13 days after the date of your payment.
- When your request is received your profile will be deactivated and your remaining service will be cancelled.
- To request a refund, send a message to our customer service team from the Contact Us page or by email.
- Credit card refunds - If you paid by credit card, your payment will be refunded to your credit card.
- Bank deposit refunds - If you paid by bank deposit, please provide your account name, BSB, account number).