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1 Can't find matches I was notified about

If a profile you were notified about doesn't appear on your Matching Profiles page, it's due to one…

2 Change your Member mobile number

You can change your Member mobile number from the 'Profile Dashboard' or 'Contact Details & Settings'…

3 How long are people available to stay?

Accommodation seekers are asked how long they're available to stay and can select from: "3 months or…

4 New Matching Profiles email is unreadable

The 'New Matching Profiles' notification email is the only email sent in HTML format, all other email…

5 Profile label - what it's for & how to edit it

Every profile has a label, which is only seen by you and our team, it is not displayed to the people…

6 Technical problems with this website

If a feature of this website isn't working correctly, please consider the following solutions before…